Refund policy
Return and Refund Policy
Last updated: May 20, 2026
Vemorix operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you with a curated shopping experience (the “Services”). This Return and Refund Policy outlines how returns, refunds, and exchanges are handled when you make a purchase from our store.
Please read this policy carefully before placing an order.
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unworn or unused
- With tags attached
- In its original packaging
- Accompanied by a receipt or proof of purchase
Store Information
Store Name: Vemorix
Email: admin@vemorix.shop
Phone: +1 606-553-8729
Business Address:
720 Dry Bread Rd
Salyersville Kentucky 41465
United States
Return Address
Returns must be sent to the following address:
720 Dry Bread Rd
Salyersville Kentucky 41465
United States
How to Start a Return
To initiate a return, please contact us at:
Email: admin@vemorix.shop
If your return is accepted, we will provide instructions on how and where to send your package.
Items returned without prior authorization will not be accepted.
Return Shipping Costs
Customers are responsible for return shipping costs.
However, if the item arrives damaged, defective, or incorrect due to shipping or fulfillment issues, Vemorix will cover the return shipping costs.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if:
- The item is defective
- The item is damaged
- You received the wrong item
We will evaluate the issue and work to resolve it as quickly as possible.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized products
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, or gases
If you have questions about whether your item is eligible for return, please contact us.
We also do not accept returns on:
- Sale items
- Gift cards
Exchanges
If you would like a different item, we recommend returning the original item first and placing a new order once the return has been approved.
European Union 14-Day Cooling Off Period
Notwithstanding the above, if the goods are shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
To be eligible:
- Items must be unused and in the same condition received
- Items must include original tags and packaging
- Proof of purchase is required
Refunds
We will notify you once we have received and inspected your return and inform you whether the refund has been approved.
If approved, your refund will be processed automatically to your original payment method within 10 business days.
Please note that depending on your bank or credit card provider, additional processing time may be required.
If more than 15 business days have passed since your refund was approved, please contact us at:
Email: admin@vemorix.shop
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us using the information below:
Vemorix
Email: admin@vemorix.shop
Phone: +1 606-553-8729
Contact Information
Legal Representative: James Perkins
Email: admin@vemorix.shop
Phone: +1 606-553-8729
Business Address:
720 Dry Bread Rd
Salyersville Kentucky 41465
United States